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Terms and Conditions

Indulge Fashion Disclosure
Indulge Fashion will endeavour to provide you with all the information you need to so that you can feel confident about all your on-line dealings with our organization. Who we are, where we are, how we operate - our intention is to make everything about us as transparent as possible, ensuring that you the customer is comfortable purchasing online with Indulge Fashion .

Our terms and conditions of supply to you - including warranties, returns, refunds and terms of delivery - have been kept as simple as possible and are located for your easy perusal found online: @ the Indulge Fashion 'Shipping Policy'.

This Indulge Fashion 'Shipping Policy' page provides our customers with everything they need to know about Indulge Fashion and includes our customer service policies, all clearly laid out and explained in plain english. However, if you can't find the answer to any question about Indulge Fashion on our web site, simply e-mail your question to us at shop@indulgefashion.com.au

If you do have a query, an Indulge Fashion our customer service will email back as soon as possible with an appropriate answer. However, Indulge Fashion also retains the right to withhold information where it pertains to sensitive matters of private commercial confidentiality and/or customer privacy.

Please note, while Indulge Fashion will always attempt to provide customers with complete retail satisfaction and the highest quality customer service, nevertheless we ask that our customers thoroughly read through all our terms and condition documentation first before placing any orders with Indulge Fashion . By reading these documents up front, customers should then be able to avoid any confusion or possible false expectations regarding what services Indulge Fashion actually pledges to offer and/or about how we conduct our business.

Voucher Terms and Conditions

  • Voucher entitles you to a saving of the value stated on your voucher for any new order when you spend $80 or more.
  • If a voucher has not been applied via the checkout process Indulge Fashion cannot issue a reverse refund for the value of the voucher
  • Voucher is only valid on web orders through www.indulgefashion.com.au either via offline or an online purchase using our website.
  • Indulge Fashion reserves the right to refuse redemption of vouchers that have not been issued by Indulge Fashion or its partners
  • Complimentary voucher is valid for 1 month from the date of issue and cannot be extended or be reissued if not used with in this time frame
  • Voucher has a no cash value, is not exchangeable for cash and is not transferable or assignable.
  • Complimentary voucher can only be used once with each order.
  • Only one complimentary voucher can be used per person per promotion.
  • Only one complimentary voucher can be used per order.
  • Vouchers cannot be used with any other promotion.
  • Refunds will be only be given for the actual amount paid, and will exclude the value of any vouchers used.
  • In the event of a refund, the value of the voucher will be spread between the goods proportionately.
  • Complimentary Gift vouchers can not be refunded after use with any order returned or exchanged with indulgefashion.com.au

Promotions and Special Offer Terms
Any advertised promotion or special offer applies only to full priced items. Complimentary vouchers can not be used in conjunction with any other offer.

Complaints & Praise
At Indulge Fashion we strive for the highest quality in everything we do however, there are occasions when things can go wrong. If you have a complaint please contact customer services on email: shop@indulgefashion.com.au or call us on 1300 30 64 95 (Australia Only) Int. Phone: +61 (2) 9516 0129. Our customer service department is staffed from Mon - Fri 9.30am-4pm AEST. We aim to respond to all complaints within 5 working days. In most cases customers receive a response within 48 hours.



   
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© 2003-2008 All rights reserved Indulge Fashion and Lingerie
Suite 46, 20-28 Maddox Street Alexandria • Phone: +61 (2) 9516 0129 • Email: shop@indulgefashion.com.au